Refund & Return Policy

1. Return Eligibility

Products are eligible for return only if they are unused, unopened, and in their original packaging. Return requests must be raised within the applicable return period.

2. Return Request Process

To initiate a return, customers must contact our support team with valid order details. All return requests are subject to verification and approval.

3. Non-Returnable Items

Opened personal care products, used items, and products purchased during clearance or promotional sales are not eligible for return.

4. Refund Process

Once the returned product is received and inspected, the refund will be initiated to the original payment method used during purchase.

5. Refund Timeline

Refunds are generally processed within 5–10 business days depending on bank and payment gateway processing timelines.

6. Shipping Charges

Shipping charges are non-refundable unless the return is due to a damaged or incorrect product delivered by us.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please inform us within 48 hours of delivery along with clear images for verification.